Miscellaneous
Simply, useful tips that I couldn’t categorise for you...I promise this will be worth looking at!
How to Handle Complaints!
Some employees will handle complaints very confidently whilst others will hold off and ask their hierarchy to handle the complaint. To ensure that a complaint does not get out of hand, there are some simple techniques that the confident or less so co...
The Value of Customer Events
Customers love events such as roadshows or product launches. When we hold an event, we work really hard to make sure that they are memorable for our customers.
There should always be a good reason for the event, both from your own and ...
The Value of Networking
Always build time for networking. It opens your mind to new knowledge, best practices, and a new group of business contacts. It is also a great for personal development and can lead to new and exciting opportunities.
Stay Positive!
If you believed the media you would think that the future for business is truly bleak. One thing is certain, if you do believe it, the future will be bleak. There is an alternative. If you change your thoughts, you can change your beliefs to see tha...
Text message your customers, a lesson from the dental profession
The other day I got a reminder from my dentist that my next appointment was next week. I thought this was very impressive and a useful reminder. These days it is so easy and cheap to text customers, every business should consider doing it. You shou...